Terms of Service

Terms of Service “3AXID”

These Terms constitute an official agreement between the service 3AXID.COM and the Client. They are the sole legally binding version applicable in all countries where the Company provides services.

1. Key Terms and General Provisions

Tracking number: An incoming shipment sent by the seller to the Company’s warehouse. A unique identification code (usually consisting of letters and numbers) assigned to the shipment by the logistics or postal company.

Parcel (International Express Shipment / IES): An outgoing shipment delivered directly to the Client from the Company’s warehouse under the contract.

Client: A legally capable adult individual — a citizen of Ukraine.

1.1. General Conditions

The official version of these Terms is the one provided in Ukrainian. Any other materials, including translations, are for informational purposes only and have no greater legal force than these Terms.

1.2. Amendments to the Terms

The Company reserves the right to make changes to these Terms. Changes take effect upon publication of a corresponding notice in the Client’s account.

2. Company’s Rights and Limitations

2.1. Right to Modify Services

The Company may, at its sole discretion, introduce, suspend, or modify services, and conduct or terminate promotional, bonus, or other programs.

2.2. Right to Suspend or Terminate Services

The Company may restrict or completely terminate access to the Client’s account and services in the following cases:

• Outstanding debt: Any unpaid balance or related additional expenses.

• False information: Submission of incorrect or incomplete data by the Client, which complicates or prevents service provision.

• Improper behavior: Offensive, threatening, or unlawful actions toward Company employees.

• Fraudulent or illegal actions:

  • Use of stolen funds or payment instruments.

  • Multiple chargebacks within one calendar year.

  • Refusal to verify identity or provide required documents.

  • Malicious actions such as DDoS attacks or hacking attempts.

2.3. Right to Process Data

The Client authorizes the Company to use and process documents verifying the value or ownership of goods. The Company may obtain such documents directly from third-party websites or packaging. The Company is obliged to provide customs and government authorities with necessary information upon request.

2.4. Shipment and Identification Rules

When ordering goods to the Company’s warehouse, the Client must indicate the address, name, and client code as specified on the “Receiving Address” page for that country. These must match the Client’s account details exactly.

It is strictly prohibited to indicate data different from those specified or to use the Company’s email address without prior approval.

The Company is not responsible for tracking numbers sent to unauthorized addresses or emails. Only shipments addressed to the registered Client and paid with their personal payment methods are accepted. Goods paid via gift cards or other people’s accounts may be disposed of without refund.

3. Client’s Obligations and Responsibilities

3.1. Identification and Verification

The Client must verify their identity by uploading color scans or photos of the following:

• Old-format passport: pages 1–3.

• ID card: both sides.

Upon Company request, additional documents must be provided within 24 hours, or the account may be blocked.
Phone numbers and email addresses must also be verified.

3.2. Account Settings

The Client must configure account settings independently. If unchanged, default settings apply.

3.3. Registration and Declaration

The Client must register the tracking number before its arrival and indicate the real value of the goods, attaching an invoice and proof of payment.
Missing or false information allows the Company to form parcels at its discretion, which may affect total declared value.

3.4. Communication and Dispute Resolution

All communication occurs via the support system in the Client’s account. Messages containing threats or profanity are ignored.
Complaints are accepted within three months from warehouse receipt.

4. Packaging and Shipment Rules

4.1. Parcel Formation

The Company may repack shipments for safety or volume optimization and open parcels for inspection.
If the Client violates clause 3.3, they authorize the Company to pack shipments at its discretion.

4.2. Splitting and Combining Shipments

Shipments may be split or combined by Company staff, with new tracking numbers assigned.

4.3. Prohibited Goods

The Company does not transport the following categories (according to the Ukrainian Classification of Foreign Economic Activities):

• Weapons and ammunition

• Hazardous or flammable substances

• Age-restricted items (alcohol, tobacco, pornography)

• Biological materials or perishable goods

• Valuables and documents

• Transport and electronic SIM cards

• Other dangerous or restricted goods

4.4. Consequences of Shipping Prohibited Goods

Such items may be destroyed without notice or returned to sender if possible.
The Company will notify law enforcement in cases involving weapons, drugs, or radioactive materials.

4.5. Transportation Restrictions

• Air delivery: Prohibited goods (e.g. lithium batteries, flammable liquids, aerosols) are automatically sent by sea.

• Sea delivery: Prohibited goods (e.g. electronics) are automatically sent by air.

Maximum standard parcel weight is 30 kg. Oversized items may incur additional fees or be refused.

Fragile items are shipped at the Client’s risk and are not insured.

5. Customs Regulations

The Client must provide accurate, complete, and timely information, including valid invoices.
The Client bears full responsibility for customs documents and payments.
The Company acts only as an intermediary and is not responsible for customs delays, penalties, or fees.

6. Financial Obligations

6.1. Payment for Services

Only payment methods belonging to the Client are accepted.
All bank or payment system fees are borne by the Client.
Unpaid balances block parcel delivery.

6.2. Customs Payments

The Client must pay customs fees (duties and VAT) within 20 business days and provide proof of payment.

6.3. Additional Commission

A 10% surcharge applies to specific product categories (e.g., electronics, jewelry, tools, computers, musical instruments).
If under-declared value is detected, the fee may be doubled.

6.4. Storage and Refunds

If unpaid for 20 days, storage fees apply.
After 3 months, the parcel may be disposed of without notice.
Refunds are issued as account credits or bonuses.

7. Receiving Shipments

7.1. General Rules

The Company is not liable for loss or delay if rules are violated.
Unidentified parcels are stored for 30 days and then destroyed.

7.2. Processing Time

Processing time at the warehouse is up to 3 business days after actual arrival, provided the parcel is pre-registered.

8. Delivery Terms

Delivery across Ukraine excludes temporarily occupied territories (Crimea, parts of Donetsk and Luhansk regions).
Delivery methods include partner postal services or courier delivery to the Client’s address.

Delays may occur due to customs, carrier, or technical issues.
The Company’s responsibility ends once the parcel is delivered and signed for.

If the Client fails to collect a parcel within 24 days, it is considered abandoned and becomes Company property under the Civil Code of Ukraine.